Online Website Purchases Exchange Policy
• We do not accept refunds, we will only accept exchanges. Our exchange policy is as below.
• Exchanges are done strictly within 7 days after the delivery is completed
• All items should be new, unused, and with all Luxe Ceylon brand/price tags on the garment still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.
• The purchased item(s) are the customer’s responsibility until they reach the Luxe Ceylon store for inspection. The company requests the customer to ensure that the items are packed and sealed up properly for exchange to avoid damage and tampering on their way to the store.
• All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us to serve you better, but request that all returned items should pass our inspection for points mentioned above.
• Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. The exchange will be free of charge if the item passes our inspection.
• Please note that NO cash refunds or Store Credit Notes are extended to customers for any item exchanges.
• If the new item that you are requesting an exchange for has a:
• Higher Selling Price than the original purchase item – you will be requested to make an additional payment to cover the difference in price.
• Lower Selling Price than the original purchase item – the balance money will not be refunded to you and you will forego that difference.
• Custom made orders cannot be exchanged under any circumstance as they have been made just for you based on the measurements you have provided. However, if you need any alteration, we would be happy to assist you (Charges may be applied based on the alteration required).
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.
• Once the inspection is passed and the exchange is accepted, the applicable courier costs will be charged to the customer.
• Please note that all exchanges will take a period of 14 days in order to accommodate the courier return time, inspection time, product processing and courier delivery time. Your patience is highly appreciated.
• Sale items purchased online cannot be exchanged under any circumstances.
